Accurate acquisition of customer needs, in the provision of attractive, outstanding products and services to customers, always pay attention to standing in the customer's point of view to think and solve problems, standardize all kinds of service behavior to carry out and win business.
1. innovation and creativity
Wayfinding is both a science and an art. Science needs continuous innovation, and art needs endless creativity. Innovation and creativity are also the core and life of our company. We always regard scientific innovation and creativity as the first criterion and core factor of customer service.
2. the next process is customer
Whatever the job is, treat the people in the next process as your customers, and deliver quality, accurate service and products to your customers.
3. no trouble to customers
Only customers buy our services, the company will develop. Our revenue from customers, so we will not provide defective services to customers, in case of minor inadvertent defects also need to respond quickly and take practical action to restore customers' hearts.
Performance growth and talent training are like two wheels of a car and they must go hand in hand to create a competitive, energetic, talented work environment for employees and enhance the core competitiveness of enterprises. The pay should take into account the fairness and competitiveness of other companies. Only the staff are satisfied, the customers will be satisfied.
Contribute to society
Our core mission is to create a city that will not get lost, improve the efficiency of public space operations, and promote the sale of products of commercial organizations. While making contributions to the planning and operation of cities and public spaces by utilizing the wayfinding technology and services we have, we will contribute to the community through career development and philanthropic activities.
1. In order to improve the operational efficiency of public space, Toldway provides excellent analysis, planning and design of wayfinding.
2. To improve the profitability of commercial organizations, Toldway provides world-class, locally-adapted and highly effective passenger flow introduction solutions.
3. By creating more employment opportunities and letting employees master the world's advanced wayfinding science and technology, Toldway will help them to realize their own value.
4. To contribute to society, we first make contributions to our customers and employees through our excellent service and good management. On this basis, Toldway actively participates in various public donations, and strives to repay the community.
Wayfinding and signage are not only science but also art. Science needs constant innovation and art needs details to win. Continuous innovation and endless creativity are the core and life of our company. Toldway always regards innovation and creativity as the first element of customer service.
Toldway is the best wayfinding planning, design and signage production enterprises and must constantly demand and spur ourselves by first-class technology and services. Our clients' interests always come first, though.
Customers dominate the market and they are also our best teacher. The enterprises will not have a future if they ignore customer expectations and opinions. Toldway always put customer opinions and suggestions in the first place and learns from customers.
Customers are not the object of our arguments, so we should spend more time on customer service. When customers tell us the details of their requirements, what we only need to do is to find ways to meet customers, not to shift and procrastinate. The more picky customers are, the more progress we make.
Customers need not only efficient services, but also dedicated, professional and high quality services. Toldway’s years of accumulation and experience will achieve Toldway’s excellent service.
To abide by the promise and the contract is a common requirement for Toldway and the customers, as well as a foundation for cooperation. Whether in the past, now or in the future, good faith is our magic weapon to win, but also our principles of life.